Omy Laboratoires

Mobile Messaging Service Terms and Conditions

Last update: January 3 2023

 

SMS/MMS

Omy Laboratories (hereinafter "We", "Us", "Our") offers a mobile messaging service (the "Service") operated by Psycos dermocosmétiques inc. Your use of the Service constitutes your acceptance of these terms and conditions ("Mobile Terms"). To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service after the effective date of such modifications shall constitute your acceptance of such modifications.

User registration

By registering with Omy Laboratories SMS/Text Messaging Service in an affirmative manner, such as via online or application-based registration forms, you agree to receive recurring SMS/Text marketing messages on behalf of Psycos dermocosmetics inc. operating as Omy Laboratories. Messages will be sent via your wireless carrier to the cell phone number you have provided, even if your cell phone number is registered on a national or federal Do Not Call list. Text messages can be sent using an automatic telephone dialing system or other technology. You understand that you are not required to register for this program in order to make purchases, and your consent is not a condition of any purchase from Psycos dermocosmétiques inc. Your participation in this program is entirely voluntary.

Cost and frequency

We do not charge for the Service, but you are responsible for all fees and charges associated with text messaging imposed by your wireless service provider. Message frequency varies. Standard message and data rates may apply with your wireless carrier. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including your wireless carrier's charges.

Program description

Without limiting the scope of the program, users who opt-in to the program can expect to receive messages regarding the marketing, promotion, payment, delivery and sale of digital and physical products, services and events. Messages may include payment reminders.

User unsubscription

Omy Laboratoires mobile messaging service (the “Service”) is operated by Psycos dermocosmétiques inc. ("Us”, “We”, “Our”). Your use of the Service constitutes your acceptance of these terms and conditions (“Mobile Terms”). We may change or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also amend these Mobile Terms at any time and your continued use of the Service after the effective date of such changes will constitute your acceptance of such changes. By consenting to Psycos dermocosmetic inc. SMS/text messaging service, you agree to receive recurring SMS/text messages with messages, including and on behalf of via Psycos dermocosmetic inc. text messages via your wireless service provider to the mobile phone number you provided, even if your mobile number is registered on a national or federal do not call list. Text messages can be sent using an automatic telephone numbering system or other technology. You understand that you do not have to sign up for this program to make purchases, and your consent is not a condition of any purchase with Psycos dermocosmetic inc.. Your participation in this program is entirely voluntary. We do not charge the Service, but you are responsible for all text messaging fees and charges imposed by your wireless service provider. The frequency of messages varies. Standard rates for messages and data may apply to your wireless service provider. Check your mobile plan and contact your wireless service provider for details. You are solely responsible for all charges related to SMS/text messages, including your wireless service provider’s charges. You may unsubscribe from the Service at any time. Send the STOP single keyword order to +1 (844) 916-2068. Click the unsubscribe link in any text message to cancel. You will receive a unique unsubscribe confirmation SMS. No other message will be sent to your mobile device unless you have initiated it. If you are a subscriber to other mobile messaging programs and wish to cancel, unless otherwise required by applicable law, you will need to unsubscribe separately from such programs by following the instructions provided in their respective mobile terms. For assistance or assistance, send HELP to +1 (844) 916-2068 by SMS or email info@omycosmetics.com.

Limitation of certain damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY KIND (INCLUDING FOR PERSONAL INJURY, LOST PROFITS, PAIN, SUFFERING AND EMOTIONAL DISTRESS, AND LOSS OF DATA, INCOME, ENJOYMENT AND ECONOMIC BENEFIT). THE FOREGOING LIMITATION OF PUNITIVE AND EXEMPLARY DAMAGES AND ALL DISCLAIMERS OF LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE OR FOR ANY INJURY CAUSED BY FRAUD OR INTENTIONAL MISREPRESENTATION ON THE PART OF OMY LABORATORIES.

Disclaimer of warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SOFTWARE AND VIA THE SERVICE IS ENTIRELY AT YOUR OWN RISK.

Cancellation and/or refund policy

No requests for refunds or order cancellations can be made via the messaging system (the "Service"). For all requests or questions, please contact customer service by email at info@omycosmetics.com.

 What should I do if I have received a defective product ?

If you have received a product and it is defective, we invite you to contact customer service by e-mail at info@omycosmetics.com within 5 days of receiving your package.

In your e-mail, please include the following information:

  • Subject: Defective product
  • Order number and full name on file
  • Attach a photo of the damaged product(s)

A customer service representative will contact you shortly.

How does your satisfaction-guaranteed policy work ?

Omy is committed to providing you with an effective product that will suit your needs, or we will replace it. If you are not satisfied with your product after 28 days of use, please contact customer service at info@omycosmetics.com within 40 days of purchase*.

If you purchased from one of our official retailers, please contact them directly.

In order to be able to reformulate your product in a timely manner, please include:

  • As many details as possible about your skin;
  • Your experience with the current product;
  • If possible, include the order number or name on file.

This will enable us to analyze the situation and suggest the right product for you.

No refunds unless instructed otherwise by our Pharmacy Doctor.

Certain conditions apply.**

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* As the skin regenerates approximately every 28 days, a product must be used for a minimum of 28 days before its effectiveness can be judged.

**Requests for reformulation (personalized care)/exchange must be made within 40 days of purchase. Not applicable to gift cards, gifts with purchases, accessories, forgotten subscriptions and/or duplicate products.

*** The results are proportional to the number of products used and the thoroughness of the user.

****When a product is reformulated, the original product must be returned to us. Reformulation is an exchange for a new product. Therefore, no empty containers will be reformulated.

*****Not valid on final sales.

Referral policy : Omy Laboratoires referral program

Referral Policy

1. Eligibility for the Referral Program:

  • The referral program is open to all customers who have placed at least one order on the site.

2. How it works:

  • Eligible customers can refer friends by sharing a unique referral code that can be found in their user account.

3. Benefits for the Referrer:

  • The Referrer will receive $15 for each referred friend who makes a valid purchase.

4. Advantages for the Referred Friend:

  • The Referred Friend will receive $15 on his/her first purchase thanks to the shared referral code.

5. Referral eligibility conditions:

  • The referral must be a new customer (first household purchase, only one code per person and per street address).
  • The referral must make a valid purchase (minimum $60) in order to receive the benefit.

6. Use of credits

  • Credits will appear in the Referrer's account upon delivery of a first valid purchase by a Referred Friend.
  • Once credits are in the account, they can be used on any Omy Laboratoires purchase.

7. Limitations:

  • Omy Laboratoires reserves the right to modify, suspend or terminate the referral program at any time, for any reason, without notice.

8. Abusive use:

  • Omy Laboratoires reserves the right to disqualify any user participating in the referral program in the event of misuse, fraud or unethical behavior.

9. Privacy Policy:

  • Information shared as part of the referral program will be handled in accordance with Omy Laboratoires' privacy policy.

10. Changes to the Policy:
- Omy Laboratories reserves the right to modify this policy at any time. Changes will be posted on the website.

By participating in the referral program], you agree to the terms and conditions of this policy.

If you have any questions or concerns, please contact our customer service department at info@omycosmetics.com.


Privacy

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact:

You can send your questions and comments to:

Omy Laboratories
9100 rue John-Simons, suite 200, Québec, QC, Canada, G2G 1W3 or info@omycosmetics.com.